RETURN TERMS AND CONDITIONS

RETURN POLICY

ALL RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER (RA). YOU MAY REQUEST AN RA NUMBER THROUGH YOUR ONLINE ACCOUNT, EMAIL TO INFO@REOMA.CO .

AS MENTIONED ABOVE REO MA IS NOT ABLE TO ACCEPT RETURNS ON INTERNATIONAL ORDERS. DOMESTIC ORDERS MAY BE RETURNED WITHIN 14 DAYS OF RECEIPT IF YOU ARE NOT SATISFIED. IF YOU NEED TO RETURN AN ITEM, PLEASE NOTE THAT ALL ITEMS MUST BE RETURNED IN THE CONDITION THEY WERE RECEIVED-NOT WORN, ALTERED OR WASHED AND WITH ALL TAGS ATTACHED. CUSTOMERS WILL RECEIVE A FULL REFUND LESS SHIPPING. MERCHANDISE RETURNED WITHOUT ORIGINAL PACKAGING WILL NOT BE REFUNDED.
REPLACEMENTS AT NO COST TO YOU WILL BE SENT PROMPTLY IN THE EVENT OF DAMAGED OR DEFECTIVE MERCHANDISE.
FREE RETURN SHIPPING IS PROVIDED FOR DAMAGED, DEFECTIVE, OR INCORRECTLY SENT ITEMS. IN ALL OTHER CASES, THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. ITEMS RETURNED COD WILL NOT BE ACCEPTED.
ONCE A RETURN HAS BEEN RECEIVED (WITHIN SPECIFIED TIME), A CREDIT OR REFUND WILL BE PROCESSED WITHIN 5-7 BUSINESS DAYS. CUSTOMERS WILL BE NOTIFIED BY EMAIL WHEN A RETURN IS COMPLETE. PLEASE NOTE THAT YOUR BANKING INSTITUTION MAY REQUIRE ADDITIONAL DAYS TO PROCESS AND POST THE TRANSACTION. ALLOW UP TO 2 BILLING CYCLES FOR A REFUND TO APPEAR ON YOUR CREDIT CARD STATEMENT.

FINAL SALE ITEMS

FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED. FINAL SALE ITEMS SENT TO REO MA WILL NOT BE ACCEPTED AND THE PACKAGE WILL BE RETURNED TO YOU. A REFUND WILL NOT BE ISSUED.
ITEMS MARKED DOWN 50% OR MORE ARE CONSIDERED CLEARANCE SALE ITEMS. THESE ITEMS ARE FINAL SALE ITEMS AND CANNOT BE RETURNED OR EXCHANGED.

RETURNS PROCESS

PLEASE FOLLOW THE INSTRUCTIONS INCLUDED WITH YOUR INVOICE AND INCLUDE YOUR RA#. SECURELY PACK AND SEAL THE MERCHANDISE IN AN APPROPRIATE BOX OR ENVELOPE AND SEND BACK USING AN INSURED CARRIER (UPS, USPS, FEDEX) TO THE ADDRESS BELOW:

Atelier Reo Ma
A3, 8/F, Fuk Tsui Factory building
66-68 Fuk Tsui Street
KL, Hong Kong
ATTN: RETURNS

***PLEASE NOTE: INSURING THE PACKAGE IS AT THE OPTION OF THE SENDER, HOWEVER, REO MA DOES NOT ACCEPT RESPONSIBILITY FOR LOST OR DAMAGED PACKAGES ON RETURN SHIPMENTS. INSURING THE SHIPMENT PROVIDES RECOURSE ON YOUR PACKAGE IN THE EVENT WE DO NOT RECEIVE IT.